FAQs

✨ What materials are your jewelry made of?

Our pieces are crafted from high-quality materials, including 925 sterling silver, stainless steel, gold-filled, and gold-plated finishes. Material details are listed on each product page.

💧 Can I wear my jewelry every day?

Many of our pieces are designed for everyday wear. To preserve their beauty, we recommend avoiding prolonged contact with water, perfumes, lotions, and harsh chemicals.

🌎 Do you ship internationally?

Yes! We ship to Puerto Rico, the United States, and select international destinations. Shipping rates and delivery times are calculated at checkout.

📦 How long does shipping take?

Orders are processed within 1–3 business days. Delivery times vary depending on your location.

🎁 Does my order come in gift-ready packaging?

Yes. Every order is carefully packaged, making it perfect for gifting or treating yourself.

🔄 What is your return policy?

We accept returns on unworn items within 14 days of delivery. Due to hygiene reasons, earrings are final sale unless they arrive damaged or defective.

💎 Will my jewelry tarnish?

With proper care, your jewelry will maintain its shine. Store it in a dry place and avoid exposure to moisture, perfumes, chlorine, and cleaning products.

🧼 How do I clean my jewelry?

Use a soft polishing cloth to gently clean your jewelry. Avoid abrasive cleaners or chemicals.

📏 How do I know my ring size?

Our Ring Size Guide is available on the website to help you find your perfect fit.

💝 Can I send my order as a gift?

Absolutely! We never include pricing in our packages, and every order is beautifully presented.

📧 How can I contact SMORA?

You can reach us anytime through our Contact page or by email. We’ll get back to you as soon as possible.

✨ Is your jewelry hypoallergenic?

Yes! Most of our pieces are nickel-free and suitable for sensitive skin. Please check each product description for material details.

💸Is my payment secure?

Absolutely. All payments are processed through secure, encrypted payment providers.

🎁Can I send my order as a gift?

Yes! Every order is beautifully packaged and ready for gifting. Pricing is never included in the package.

💍Do you restock sold-out items?

Some of our bestsellers are restocked, while others are released in limited quantities. Sign up for restock notifications on the product page.

Our Story...

✨ New Beginning: Chapter Two

SMORA started five years ago with a name, a spark, and a dream — created by a young nurse, inspired by her grandmother’s deep love for jewelry and the courage to follow her heart. What began as a personal passion quickly became a brand that grew beyond all expectations… even her own.
But life changed, and so did the story.
In the last few years, I went through many ups and downs. We faced the heartbreak of pregnancy loss. And then, not long after, came the greatest joy — our son was born, who’s now almost four. Motherhood changed everything: my rhythm, my energy, my priorities.
Then, almost like life whispering “not yet”... another change joined the list — the announcement that the company I had worked for over the past nine years was shutting down. All of this happened during the pandemic, while the world and social media were changing at full speed. And me? I felt overwhelmed. I paused. I returned. I tried. I paused again. I came back. And paused once more.
Until one day… the inspiration — the muse — returned. It found me once more. She came back — not as she was before, but new. Wiser. Softer. Braver. Stronger.
That’s when SMORA was reborn.
With a new identity. A clearer voice.
And a new vision for the future.
Today, SMORA is not just a jewelry brand — it’s a reflection of everything I've lived, lost, loved, and learned. It’s about growing without pressure. Beauty without noise. And strength that speaks for itself.
We still promise what we always have: High-quality, meaningful jewelry that tells your story. But now, we bring something more: depth, meaning, soul, and the courage to reinvent and begin again — again and again, as many times as needed.
Welcome to SMORA — the brand that dares to evolve, without ever losing its essence:
Timeless. Intentional. Honest. Just like you!