FAQs
✨ What materials are your jewelry made of?
Our pieces are crafted from high-quality materials, including 925 sterling silver, stainless steel, gold-filled, and gold-plated finishes. Material details are listed on each product page.
💧 Can I wear my jewelry every day?
Many of our pieces are designed for everyday wear. To preserve their beauty, we recommend avoiding prolonged contact with water, perfumes, lotions, and harsh chemicals.
🌎 Do you ship internationally?
Yes! We ship to Puerto Rico, the United States, and select international destinations. Shipping rates and delivery times are calculated at checkout.
📦 How long does shipping take?
Orders are processed within 1–3 business days. Delivery times vary depending on your location.
🎁 Does my order come in gift-ready packaging?
Yes. Every order is carefully packaged, making it perfect for gifting or treating yourself.
🔄 What is your return policy?
We accept returns on unworn items within 14 days of delivery. Due to hygiene reasons, earrings are final sale unless they arrive damaged or defective.
💎 Will my jewelry tarnish?
With proper care, your jewelry will maintain its shine. Store it in a dry place and avoid exposure to moisture, perfumes, chlorine, and cleaning products.
🧼 How do I clean my jewelry?
Use a soft polishing cloth to gently clean your jewelry. Avoid abrasive cleaners or chemicals.
📏 How do I know my ring size?
Our Ring Size Guide is available on the website to help you find your perfect fit.
💝 Can I send my order as a gift?
Absolutely! We never include pricing in our packages, and every order is beautifully presented.
📧 How can I contact SMORA?
You can reach us anytime through our Contact page or by email. We’ll get back to you as soon as possible.
✨ Is your jewelry hypoallergenic?
Yes! Most of our pieces are nickel-free and suitable for sensitive skin. Please check each product description for material details.
💸Is my payment secure?
Absolutely. All payments are processed through secure, encrypted payment providers.
🎁Can I send my order as a gift?
Yes! Every order is beautifully packaged and ready for gifting. Pricing is never included in the package.
💍Do you restock sold-out items?
Some of our bestsellers are restocked, while others are released in limited quantities. Sign up for restock notifications on the product page.